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Halifax Water takes steps to continue providing service during COVID-19 pandemic

Customers facing economic impacts are asked please contact Halifax Water’s Customer Care Centre
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Halifax Water logo (Twitter)

NEWS RELEASE
HALIFAX WATER
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Halifax Water provides critical water, wastewater and stormwater services. Access to a clean, safe water supply and reliable wastewater service is important to maintain individual health, ensure proper hygiene, and sanitation of businesses, health care facilities and households. 

Halifax Water is taking actions to protect the public, our employees, and continue providing essential services to our customers.

  • Priority services including installation and maintenance of service connections, as well as operational activities to maintain service, environmental and regulatory compliance will be maintained.
  • To protect the public, and our employees, non-essential customer or public interactions will be limited for the duration of the COVID-19 response. Our response to non-essential inquiries may be delayed.
  • Disconnections for non-payment of service will be suspended during the next 30 days and customers that are currently disconnected will be reconnected based on agreement to a repayment arrangement. 
  • Customers facing economic impacts due to the COVID-19 situation that will cause them to struggle with paying their accounts are asked please contact Halifax Water’s Customer Care Centre at customercare@halifaxwater.ca or 902-420-9287 to discuss payment arrangements.

For more information on Halifax Water, please check www.halifaxwater.ca, visit us on YouTube, or Twitter @HalifaxWater, Facebook, or call our Customer Care Centre at 902-420-9287.
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