Samsung halts sales of Galaxy Note 7; customers urged to stop using them
Posted Oct 11, 2016 12:47:46 AM.
Last Updated Oct 11, 2016 03:48:29 AM.
This article is more than 5 years old.
MISSISSAUGA, Ont. – Samsung says it is halting sales of the Galaxy Note 7 smartphone after a spate of fires involving new devices that were supposed to be safe replacements for recalled models.
Samsung Canada issued a statement last Monday asking all retail outlets to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
The company, based in Mississauga, Ont., says Canadian consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device.
The electronics firm says further details, including a full refund at place of purchase, will be announced shortly.
For more information, Canadian consumers are asked to contact 1-800-SAMSUNG.
South Korean safety authorities, meanwhile, say they found a possible new product defect in the new Note 7 that may not be related to its batteries.
One of the safety officials said they have no idea when they could identify what caused the new Note 7 to catch fire.
Last month, Samsung said a tiny manufacturing error in the battery was to be blamed for fire.
— with files from The Associated Press
